Robocall Process (Callfire.com) This process has been written to guide technicians to completing monthly Robocalls for delinquent customers. Proceed to this website. https://www.callfire.com/...
Past Due Balance SOP Delinquency: If a customer does not pay their monthly bill by the 13th of every month, their account is automatically...
Slow or No Connection After Vacation Hold On DCB and Bertram when a customer comes off of Vacation Hold and has a PMP450 radio sometimes Powercode is...
DCB & Bertram Upgrade Checks When upgrading customers to a faster speed plan it is important to to ensure that their radio is capable of...
W-9 for Businesses Some businesses require a W-9 from us for accounting purposes. Here is the W-9 you can send them for the...