Essentia Powercode Training

Purpose: The purpose of call logs is to summarize customer interactions. Each log should include a summary of the conversation,...

Purpose: Tickets are intended for customer interactions that require follow-up or need more details than a simple call log can...

Purpose: This step-by-step guide walks through the process of scheduling an install or other job.

Purpose: The purpose of this document is to have the trainee go through the process of working with call logs,...