On DCB and Bertram when a customer comes off of Vacation Hold and has a PMP450 radio sometimes Powercode is not able to update the QoS and they are still limited to the slow (56k) speeds of their vacation hold.
This PDF goes over the process for having them unplug their router from the poe injector and powercycling their radio to permit us to get into the SM and update the QoS to return them to normal service..